Payments directly to Nepal can be done by direct bank transfer, but sometimes give complications. And refunds from Nepal are not possible.
To make things easy we have a support organization in the Netherlands for handling International payments to us.
Through them, we can accept SEPA direct bank transfers, PayPal payments (also for various credit cards), BitCoin payments, and a few other localized payment options.

We test all templates we build extensively by sending them through 'Litmus', an online service which accepts emails and returns images of the results, based on various browser options we enable or disable in our account with them. Every unexpected difference we investigate and fix before we send you the finalized template. You will find NO silly mistakes in any of our templates.

Not everything is possible. Experienced email template designers will already understand the limitations of various email clients, and will adapt their designs to that.
But even from the most experienced designers we sometimes get designs where we run into a situation which technically cannot be realized.
Most of these issues arise when we get both a desktop design and a separate mobile design, where the mobile design is for explaining the needed responsive behavior of the desktop design.
When we run into this kind of issues, we will contact you for asking how to work around these situations.

Well, no...
We try,  but the variety in email clients is just too large. We know the limitations of many of the email clients, and apply specific fixes where possible to get past 'known issues'.
But you have to keep in mind that Outlook 2003 was developed / released in 2003 (and still has many users...). GMail is filtering all kinds of code needed to make emails look good, and so does Outlook.com.
Mozilla Thunderbird displays most emails very nicely, but more recent versions of Outlook are known to filter certain code also, except when specific fixes have been applied.
And of course a responsive template adapts itself to the max. width of your mobile or tablet. Any email on an iPhone / iPad or an Android device will look different then on any of the desktop email clients. But these adaptions can be controlled to a certain extend, and we will ask for your input on how to shift content around for a mobile browser.
In short, we work around issues as much as possible, and communicate what cannot be done with you, so that you either know what you accept or have a chance to change the parts of your design which cannot be made fully Cross Browser Compatible.
There are technical limitations...

Yes... just like that. We look at the average difficulty and give you a price for which we will build all your templates.
Depending on the amount of templates you send in 1 month, we apply a graduated discount. Basically, the more templates you have us make, the less you pay per template.
Regardless of the difficulty of every separate single template.
And when we see that the average level of difficulty for your designs is changing (which is only natural to happen), then we will make you a new offer.
But if you need more variety in pricing, then we can talk about that too.

These three templates are all high quality responsive email templates, use a variety of techniques and can be quickly edited to use the specifics of any online editor.
The average difficulty of these templates matches the pricing example given on the pricing page.

These templates are free for anyone, if you need a template for your newsletter, feel free to use it. No problem.
But we post them as examples for what we consider a design of 'average difficulty'.
And to show we can do what we say we can.
Of course it also helps that Google searches on 'free' will bring extra visitors to our website. ;-)

New customers we ask to pre-pay for the templates.
For existing customers we can either ask for a prepayment or we will invoice after the month has turned over.
If existing customers pay us consistently nicely within the first 2 weeks after we invoice them, then there is no reason for prepayments.
If existing customers are less regular in paying their invoices, then we ask for either prepayment per template, or for a deposit amount from which we deduct built templates.

The time needed for building and testing a template depends on the complexity of the design.
Some designs can be finished within a single day, or within a couple of hours even, while others might need two or more days.
Besides that, we have - and try to keep - a decent queue of templates to be worked on.
All in all, we plan for delivering your newsletter within 5 working days.
But for a premium, your template can be moved right to the top of the queue.

We need to be able to find information like font styles, sizes, colours, images, white spaces, lines, logos and such in the design documents.
We like working with Photoshop layered PSD files. These files provide this information.
But layered PDF files can also provide this information, HTML pages can give us this information, and quite a few other file formats also.
Explain to your designer that we need to be able to find this information in the document, so that they can save their work in such a way that it provides usable information to us.
And if that happens to be saved as a layered PSD document, then so much the better for us.

This depends a bit per customer. If you are a potential large account customer, we will be quick in offering to build you a couple of your template designs for free. Just to show you we can.
For customers finding us through our website, we offer the three free email templates for download. Check them out, see the work we would deliver.
And we ask any customer to send us some of their designs, so that we can give a proper quotation on their 'average difficult' template design.
So, to get started, contact us through the contact form. We will contact you soon!